"Our Voice Resonates Beyond Boundaries, Creating Ripples of Change."

 Welcome to The Voice of Rich. We amplify empathy, innovation, and connection in all we do.

Whos Voice?

"Voice of Rich" was created to serve as a trusted source of guidance and expertise for organizations striving to achieve excellence. Inspired by its founder, Richard, the name embodies a deeper mission: To help businesses and teams achieve rich experiences for the people they serve, rich quality in their services, and a richness of care for their staff.

 

We believe that to attain this level of richness, you need the right voice—a trusted, knowledgeable partner who can guide you toward your next steps. With years of experience in service delivery and organizational strategy, we specialize in helping businesses streamline processes, improve team performance, and foster healthier, more effective work environments. At Voice of Rich, we're here to empower your organization with actionable strategies and expert support to achieve a truly rich future. 

PROVING QUALITY

Our Proving Quality Consultation Services are designed to empower for-profits, nonprofits, and organizations with tailored solutions to elevate their operations. With deep expertise in contact centers, including 211, 988, and other crisis support services, we help teams enhance performance, build trust, and ensure service excellence. Our proven strategies focus on creating impactful solutions, from operational efficiency to empathetic customer interactions, driving measurable results for organizations of all sizes. 

 

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211 CERTIFIED

Our 211 CERTIFIED Secret Shopper Program is the only national 3rd-party evaluation program designed specifically for 211 services. It highlights the exceptional quality of 211 operations while providing actionable insights for continuous improvement. This program offers objective, detailed feedback on caller experiences, helping 211s refine their service delivery and maintain their role as a trusted source of critical support for communities across the country.

 

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988 CERTIFIED

Our 988 CERTIFIED Secret Shopper Program is the only national 3rd-party evaluation program designed specifically for 988 services. It highlights the exceptional quality of the recently expanded 988 operations while providing actionable insights for continuous improvement. Similarly to 211 CERTIFIED, this program offers objective, detailed feedback on caller experiences, helping 988s refine their service delivery and maintain standards echoed by SAMSHA and Vibrant Emotional Health.

 

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SUPPORT STAFF FIRST

Prioritize employee wellness with our SUPPORT STAFF FIRST program, designed to address mental health wellness, suicide prevention, and resource awareness. Led by a national mental health expert, this initiative provides education on recognizing warning signs, encourages open dialogue to reduce stigma, and equips employees with actionable tools and resources. Confidential one-on-one consultations offer personalized support, empowering your workforce to navigate challenges in a safe and nonjudgmental environment. By cultivating a culture of care, this program enhances employee satisfaction, retention, and overall productivity.

 

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CUSTOM TRAININGS

At Voice of Rich, we deliver richly tailored training experiences designed to meet the unique needs of organizations across sectors like healthcare, education, corporate, and nonprofit services. From enhancing leadership and communication to improving service excellence and employee wellness, our programs empower teams to achieve a wealth of success. We also specialize in suicide prevention trainings, equipping teams with the tools to recognize and respond to critical mental health needs and effective service delivery. With Voice of Rich, you’re investing in a future of rich quality and impactful solutions that elevate your organization and its mission.

 

 

SPEAKING ENGAGEMENTS

The Voice of Rich is available for speaking engagements, events, and news segments to discuss critical topics such as mental health, suicide prevention, and crisis intervention. As bilingual experts fluent in English and Spanish, they bring a unique and impactful voice to the conversation. With a wealth of experience, having spoken to thousands of individuals navigating general or suicidal crises, their perspective and insights resonate deeply. Whether sharing expertise as leaders in the field or connecting with audiences on a human level, their voice inspires awareness, understanding, and action.

 

 

Testimonials

"Richard is one of the foremost experts in the field of 211 and 988 services. His guidance and expertise have the power to truly transform your program, driving meaningful results and lasting impact."
 
"Richard's expertise is truly far-reaching—I’ve seen him on The Health Channel, NBC, Univision, CBS, and at national conferences. His passion for his craft is unmatched and evident in everything he does."
 
"Richard has an incredible ability to connect with people and inspire action. His strategies are not just insightful—they’re practical and effective, helping organizations achieve their goals with clarity and confidence."

CONTACT US

Info@VoiceOfRich.com